30 Minute Soul Clarity Call

Payment Policy

1. Overview
This policy outlines how payments for services are handled on the AltBeing marketplace. It is designed to ensure a secure, transparent, and reliable experience when booking sessions, classes, or experiences with sellers.

2. Payment at Booking
Full payment is required at the time of booking unless otherwise stated. Your booking is not confirmed until payment is successfully processed. Prices are listed in USD unless otherwise specified

3. Accepted Payment Methods
Payments are processed securely through AltBeing’s payment providers (e.g., Stripe, PayPal). You must use a valid and authorized payment method. AltBeing does not store your full payment details.

4. Service Confirmation
Once payment is completed, you will receive a confirmation with service details. This includes date, time, format (virtual or in-person), and any access instructions. It is your responsibility to review and prepare for the scheduled service

5. Pricing Transparency
All pricing is set by the seller and displayed before purchase. Any applicable taxes or fees will be shown at checkout before payment is completed.

6. No-Show Policy
A “no-show” is defined as failing to attend a scheduled service without providing notice within the seller’s stated cancellation window
If you do not attend your scheduled session, your payment may be fully forfeited. Sellers are not obligated to reschedule missed sessions but may offer rescheduling at their discretion
Repeated no-shows may result in account restrictions or limited booking privileges on AltBeing. In cases of emergencies or extenuating circumstances, you are encouraged to contact the seller as soon as possible; accommodations are not guaranteed but may be considered.

7. Rescheduling
Rescheduling requests must be made within the seller’s stated cancellation window (typically 24–72 hours before the scheduled service). Requests submitted outside of this window may be denied or subject to additional fees at the seller’s discretion. Rescheduling is subject to the seller’s availability and is not guaranteed. Buyers are responsible for coordinating a new time directly through the platform or as instructed by the seller. Sellers may limit the number of reschedules per booking (e.g., one reschedule per purchase).
Failure to attend a rescheduled session may be treated as a no-show and may result in forfeiture of payment. In cases of emergencies or extenuating circumstances, buyers are encouraged to communicate promptly; accommodations may be considered at the seller’s discretion.

8. Disputes & Support
Buyers are encouraged to first contact the seller directly to resolve any issues related to a service or transaction. If a resolution cannot be reached, buyers may submit a formal dispute through AltBeing at info@alt-being.com with subject line “Dispute” within 7–14 days of the scheduled service or delivery date.

🔹 Dispute Review Process
AltBeing will review all relevant information, including: Service listing details, Communication between buyer and seller,
Proof of delivery or completion. Additional documentation may be requested from either party.
🔹 Resolution Outcomes
AltBeing may determine one of the following outcomes: Full or partial refund, Rescheduling of the service, No refund, if the service was delivered as agreed, Other remedies deemed appropriate based on the situation.
🔹 Response Timeframes
Sellers are expected to respond to disputes within 48–72 hours. AltBeing aims to review and resolve disputes within 5–10 business days, depending on complexity.
🔹 Platform Authority
AltBeing acts as a neutral intermediary and reserves the right to make the final decision on all disputes. Decisions are based on platform policies, fairness, and available evidence
🔹 Misuse of Disputes
Abuse of the dispute process (e.g., false claims, repeated bad-faith disputes) may result in account restrictions or suspension.
🔹 Support Access
Buyers can access support through their account dashboard or designated support channels. For urgent issues, priority support may be available depending on the nature of the request

9. Chargebacks
Initiating a chargeback without first attempting to resolve the issue through AltBeing may result in account restrictions. We encourage using the platform’s dispute process for faster and fairer outcomes.

10. Fraud & Security
All transactions are monitored for fraud and unauthorized activity. AltBeing may cancel or hold transactions if suspicious activity is detected.

11. Your Responsibilities
By booking a service, you agree to: Provide accurate information, Attend sessions on time,
Follow any preparation instructions, Respect the seller’s policies and time.

12. Policy Updates
The seller may update this policy at any time. Continued use of the platform constitutes acceptance of any changes.

Delivery Policy

1. Overview
This Delivery Policy outlines how services, digital products, and physical goods are delivered through the AltBeing marketplace.

2. Service Delivery
🔹 Scheduling & Access
Services must be delivered at the date and time agreed upon at booking. Sellers are responsible for providing clear access details (e.g., video link, location, instructions). Customers must ensure they are available and prepared at the scheduled time.
🔹 Delivery Formats
Services may be delivered through:
Live virtual sessions (e.g., video or phone),
altAcademy’s “Go Live” feature is the platform’s video mode of choice. AltAcademy can be accessed at community.alt-being.com
In-person experiences, Pre-recorded or asynchronous formats (again, altBeing is mode of choice). The format must be clearly stated in the listing.
🔹 Timeliness
Sellers must begin services within a reasonable window of the scheduled time. Significant delays must be communicated promptly
Failure to deliver may result in refunds or penalties.

3. Digital Product Delivery
🔹 Access & Availability
Digital products (e.g., courses, recordings, downloads) must be delivered immediately or within the timeframe stated. Customers will receive access via email, account dashboard, or download link.
🔹 Access Issues
Sellers must provide support if customers experience access problems. AltBeing may intervene if access is not provided as promised

4. Physical Product Delivery
🔹 Shipping Requirements. Sellers must process and ship orders within the stated handling time
Shipping timelines and costs must be clearly disclosed.
🔹 Tracking & Confirmation
Sellers are required to provide tracking information when available. Customers will be notified when items are shipped.
🔹 Delivery Issues
If a product is: Lost in transit, Damaged upon arrival, Significantly delayed, Customers may request resolution through the seller or AltBeing.

5. Customer Responsibilities
Customers agree to:
Provide accurate contact and delivery
information. Attend scheduled services on time
Follow any preparation instructions provided

6. Failed Delivery
🔹 Services
Missed sessions (no-shows) are subject to seller policies. Sellers must make reasonable efforts to deliver services
🔹 Physical Products
Incorrect addresses provided by the customer may result in failed delivery. Re-shipping fees may apply.

7. Disputes & Resolution
Customers should first contact the seller to resolve delivery issues. If unresolved, AltBeing may review and intervene. Final decisions will be made based on evidence and policy compliance
8. Compliance & Performance
Sellers must maintain: Reliable delivery timelines, Clear communication,
High fulfillment rates, Repeated delivery failures may result in penalties or account removal.

9. Policy Updates
AltBeing may update this Delivery Policy at any time. Continued use of the platform constitutes acceptance of any changes.

Refund Policy

1. Overview
This Refund Policy outlines how refunds are handled across the AltBeing marketplace. Our approach balances platform-wide standards with seller-defined policies to ensure fairness, transparency, and trust.
2. Platform-Wide Standards (Non-Negotiable)
The following rules apply to all services and products:
🔹 Full Refunds Issued When:
A seller cancels the service or fails to deliver.
A product is not received. The service provided is materially different from its description. There is a verified platform or payment error.
🔹 Dispute Eligibility
Customers may request a refund review if:
The service was not delivered as agreed. There was a significant quality or conduct issue,
The experience violated AltBeing’s community or ethical standards. AltBeing reserves the right to investigate and make a final determination.
🔹 Non-Refundable Situations
Refunds will generally NOT be issued for: Change of mind after service delivery,
Missed appointments without proper notice (no-shows), Dissatisfaction based on subjective expectations not outlined in listing.

3. Seller-Controlled Refund Policies
Sellers must select or align with one of the following: Flexible, Full refund up to 48 hours before service, Partial refund within shorter window.

4. Digital Products & Classes
Digital products are generally non-refundable once accessed or downloaded. Live classes are non-refundable. Recorded content access policies must be clearly stated.

5. Physical Products
Return window (14–30 days). Items must be unused and in original condition unless defective.Sellers are responsible for return instructions and processing.

6. Refund Process
Customer submits request through the platform. Seller reviews and responds within defined timeframe. If unresolved, AltBeing may intervene. Approved refunds are processed to the original payment method.

7. Timeline for Refunds
Approved refunds are processed within 5–10 business days. Processing time may vary by payment provider.

8. Abuse & Protection
Repeated refund abuse may result in account restrictions. Sellers with excessive complaints may face penalties or removal.

Before Your Soul Clarity Call

To help you get the most from your session, please take a few moments to prepare beforehand.

✨ Find a quiet, comfortable space where you can speak freely without interruptions.

✨ Have a journal and pen nearby if you’d like to write down insights, reflections, or next steps during the call.

✨ Spend a few minutes reflecting on what you’d like clarity around. You may find it helpful to ask yourself:

* What feels most important right now?
* Where do I feel stuck?
* What guidance or support am I seeking?

✨ If you have specific questions, write them down before the session so we can make the most of our time together.

✨ Arrive with an open mind and an open heart. You don’t need to have everything figured out—this is a space for exploration, insight, and growth.

After Your Session

Many clients leave with a renewed sense of clarity, confidence, and direction. Give yourself a little time afterward to reflect, journal, or simply sit with what came up during our conversation. Often, new insights continue to unfold over the next several days.

I look forward to connecting with you and supporting you on your journey.