Reiki Practitioner

Payment Policy

Effective Date: April 9, 2026
1. Payment Overview
All product purchases on AltBeing must be completed at the time of checkout. We accept major payment methods, ensuring your transactions are secure and straightforward.
2. Accepted Payment Methods
Stripe: Credit and debit cards (Visa, MasterCard, American Express, Discover).
PayPal: Standard PayPal payments.
Other Methods: Any additional payment options offered by the seller will be clearly displayed on the product page.
Note: Payments are processed securely through our partners. AltBeing does not store your payment card details.
3. Payment Requirements
Full payment is required before your order is confirmed.
Taxes, shipping, and any applicable fees will be calculated at checkout.
Once payment is successful, you will receive an order confirmation via email.
4. Payment Security
AltBeing uses industry-standard encryption and fraud prevention protocols.
Sellers do not have access to your full payment details; only the necessary information to fulfill your order is shared securely.
5. Order Confirmation
Orders are confirmed only after payment is successfully processed.
If your payment is declined, your order will not be processed. You will need to attempt payment again or contact our support team.
6. Failed or Declined Payments
If a payment fails, you will be notified immediately.
Please check your payment information or try an alternate payment method.
Orders with unresolved payments within [X hours/days] may be automatically canceled.
7. Refunds & Cancellations
For product cancellations or returns, refer to our AltBeing Returns & Refunds Policy.
Refunds will be processed to the original payment method once the return or cancellation is approved.
8. Additional Notes
AltBeing reserves the right to update payment policies for security or regulatory reasons.
For questions about payment, order issues, or refunds, please contact our support team at info@alt-being.com.

Delivery Policy

1. Overview
This Delivery Policy outlines how services, digital products, and physical goods are delivered through the AltBeing marketplace.
2. Service Delivery
🔹 Scheduling & Access
Services must be delivered at the date and time agreed upon at booking
Sellers are responsible for providing clear access details (e.g., video link, location, instructions)
Customers must ensure they are available and prepared at the scheduled time
🔹 Delivery Formats
Services may be delivered through:
Live virtual sessions (e.g., video or phone)
altAcademy’s “Go Live” feature is the platform’s video mode of choice
AltAcademy can be accessed at community.alt-being.com
In-person experiences
Pre-recorded or asynchronous formats (again, altBeing is mode of choice)
The format must be clearly stated in the listing.
🔹 Timeliness
Sellers must begin services within a reasonable window of the scheduled time
Significant delays must be communicated promptly
Failure to deliver may result in refunds or penalties
3. Digital Product Delivery
🔹 Access & Availability
Digital products (e.g., courses, recordings, downloads) must be delivered immediately or within the timeframe stated
Customers will receive access via email, account dashboard, or download link
🔹 Access Issues
Sellers must provide support if customers experience access problems
AltBeing may intervene if access is not provided as promised
4. Physical Product Delivery
🔹 Shipping Requirements
Sellers must process and ship orders within the stated handling time
Shipping timelines and costs must be clearly disclosed
🔹 Tracking & Confirmation
Sellers are required to provide tracking information when available
Customers will be notified when items are shipped
🔹 Delivery Issues
If a product is:
Lost in transit
Damaged upon arrival
Significantly delayed
Customers may request resolution through the seller or AltBeing.
5. Customer Responsibilities
Customers agree to:
Provide accurate contact and delivery information
Attend scheduled services on time
Follow any preparation instructions provided
6. Failed Delivery
🔹 Services
Missed sessions (no-shows) are subject to seller policies
Sellers must make reasonable efforts to deliver services
🔹 Physical Products
Incorrect addresses provided by the customer may result in failed delivery
Re-shipping fees may apply
7. Disputes & Resolution
Customers should first contact the seller to resolve delivery issues
If unresolved, AltBeing may review and intervene
Final decisions will be made based on evidence and policy compliance
8. Compliance & Performance
Sellers must maintain:
Reliable delivery timelines
Clear communication
High fulfillment rates
Repeated delivery failures may result in penalties or account removal.
9. Policy Updates
AltBeing may update this Delivery Policy at any time. Continued use of the platform constitutes acceptance of any changes.

Refund Policy

1. Overview
This Refund Policy outlines how refunds are handled across the AltBeing marketplace. Our approach balances platform-wide standards with seller-defined policies to ensure fairness, transparency, and trust.
2. Platform-Wide Standards (Non-Negotiable)
The following rules apply to all services and products:
🔹 Full Refunds Issued When:
A seller cancels the service or fails to deliver
A product is not received
The service provided is materially different from its description
There is a verified platform or payment error
🔹 Dispute Eligibility
Customers may request a refund review if:
The service was not delivered as agreed
There was a significant quality or conduct issue
The experience violated AltBeing’s community or ethical standards
AltBeing reserves the right to investigate and make a final determination.
🔹 Non-Refundable Situations
Refunds will generally NOT be issued for:
Change of mind after service delivery
Missed appointments without proper notice (no-shows)
Dissatisfaction based on subjective expectations not outlined in listing
3. Seller-Controlled Refund Policies
Sellers must select or align with one of the following:
Flexible
Full refund up to 48 hours before service
Partial refund within shorter window
4. Digital Products & Classes
Digital products are generally non-refundable once accessed or downloaded
Live classes are non-refundable
Recorded content access policies must be clearly stated
5. Physical Products
Return window (14–30 days)
Items must be unused and in original condition unless defective
Sellers are responsible for return instructions and processing
6. Refund Process
Customer submits request through the platform
Seller reviews and responds within defined timeframe
If unresolved, AltBeing may intervene
Approved refunds are processed to the original payment method
7. Timeline for Refunds
Approved refunds are processed within 5–10 business days
Processing time may vary by payment provider
8. Abuse & Protection
Repeated refund abuse may result in account restrictions
Sellers with excessive complaints may face penalties or removal