AltBeing Refund & Cancellation Policy

Effective Date: April 2, 2026

1. Overview

This policy establishes minimum standardized rules for refunds, cancellations, and rescheduling across the AltBeing marketplace.

2. General Principles

• Policies must be clear, fair, and transparent

• Sellers may offer more flexible terms, but not stricter ones

• All timelines are based on the buyer’s local time

3. Physical Products

Returns

• Buyers may request returns within 14 days of delivery

Refund Eligibility

• Item must be:

  • Unused

  • In original condition

Non-Refundable

• Custom or personalized items

• Perishable goods

4. Digital Products

Refunds

• Generally non-refundable once accessed or downloaded

Exceptions

• Corrupted or inaccessible files

• Misrepresentation of product

5. Services (Coaching, Healing, etc.)

Cancellation

• Full refund if canceled 24+ hours before session

Late Cancellation

• Less than 24 hours → up to 50% refund

No-Show

• No refund unless Seller chooses otherwise

6. Events, Workshops & Classes

Cancellation

• Full refund if canceled 48+ hours before event

Late Cancellation

• 24–48 hours → partial refund (up to 50%)

No-Show

• No refund

7. Retreats

Cancellation

• 14+ days → full refund (minus deposit if applicable)

• 7–14 days → partial refund

• Less than 7 days → no refund

Transfers

• Sellers may allow ticket transfers

8. Seller Cancellations

If a Seller cancels:

• Buyer receives full refund

• Seller may face penalties

9. Disputes

• Buyers should contact Sellers first

• AltBeing may intervene if unresolved

• Final decisions may be made at platform discretion

10. Processing Time

• Refunds processed within 5–10 business days

11. Chargebacks

• Unauthorized chargebacks may result in account suspension

This policy ensures consistency, fairness, and trust across AltBeing.